At Kashi Shakti, we aim to provide a seamless shopping experience for our customers. In accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, we offer clear guidelines on returns, refunds, and exchanges. Please read our policy carefully before making a purchase.
1. Eligibility for Returns
We accept returns in the following circumstances, as per Section 2(47) of the Consumer Protection Act:
- Damaged or defective products.
- Incorrect or incomplete product delivered (e.g., wrong item, missing parts).
Returns must be requested within 48 hours of delivery.
2. Non-Returnable Products
The following products are not eligible for returns, in compliance with Rule 5(6) of the Consumer Protection (E-Commerce) Rules, 2020:
- Personalized or customized products.
- Products marked as non-returnable or final sale at the time of purchase.
- Used, washed, or altered products, including any artificial earrings due to hygiene reasons, unless they are defective or incorrect.
- Mistakenly ordered products.
3. Return Procedure
To initiate a return, please write a formal complaint to us at info@kashishakti.com within 48 hours of receiving the delivery. Ensure that you provide complete details about the order along with clear photos and videos as evidence.
Please note:
- Incomplete or incorrect details will result in the return request being rejected.
- If the correct details are provided after the 48-hour period, the return request will not be considered.
Email: info@kashishakti.com
Upon receiving your request, we will review it within 48 hours. As per Rule 4(9) of the Consumer Protection (E-Commerce) Rules, return costs are borne by Kashi Shakti if the product is defective, damaged, or incorrect.
4. Refund Policy
Refunds are processed in the following cases:
- If the product is damaged, defective, or incorrect, we will process a full refund.
- Refunds will be issued via bank transfer or UPI.
As per Section 39, refunds will be processed within 7โ10 business days of approving the return request. You will receive a notification once your refund has been processed.
5. Exchange Policy
We prioritize exchanges for defective or incorrect products, subject to availability. If an exchange is not possible, a refund will be issued as per the above policy.
6. Cancellation and Non-Delivery Refunds
You can cancel your order and request a refund if the product is not delivered within the estimated delivery time. As per Section 39, refunds for undelivered items will be processed within 5โ7 business days of cancellation.
7. Customer Conduct
We reserve the right to refuse returns, exchanges, or refunds in cases of misconduct, including abusive language or behavior towards our staff, in line with Section 2(9) (Deficiency in Service) of the Consumer Protection Act.
Important Notes
- Please ensure all product descriptions, including size and features, are reviewed carefully before placing an order.
- Any return request that does not comply with the conditions mentioned above may be declined.
- Kashi Shakti reserves the right to amend or update this return policy at any time, in accordance with applicable laws.
For further assistance, feel free to contact us:
- Email: info@kashishakti.com
This return policy is designed to protect both your rights as a customer and our commitment to providing high-quality products and services. Thank you for shopping with Kashi Shakti!